Terms and Conditions

Art. 1. Contracting parties.

SC HOSTIFY 24 SRL, headquartered in Ilfov County, Voluntari, Predeal Street no. 19, registered with the Trade Registry Office under no. J23/7176/2021, tax code: 45226777, current bank account: RO79BTRLRONCRT0T159E8201, opened at Banca Transilvania, represented by Mr. Mocanu Florin Ovidiu, Phone: 0750 414 720, email: help@chlink.ro, as provider, and the natural or legal person placing an order on the website www.chlink.ro, hereinafter referred to as the beneficiary, agree to conclude this distance contract.

And the natural or legal person placing an order on the website www.chlink.ro, hereinafter referred to as the beneficiary, agree to conclude this distance contract.

Art. 2. Methods of placing and invoicing orders

2.1. Orders can only be placed online, by accessing the website www.chlink.ro, as follows:

Select the service(s) or product(s) you want to purchase, following the order process, and once you have finished adding all desired services/products to the cart, press the "Complete Order" button;
Enter your personal details in the registration form, or log in if you are already a customer.
Choose your preferred payment method and follow the instructions to pay the proforma invoice.
After the payment is made and the amounts representing the value of the service/product are collected, a tax invoice is issued, which will be made available to the beneficiary in PDF format, in the client control panel, by email, or through other postal delivery operators. Signing and stamping the tax invoice is not mandatory, under the provisions of art. 155 of the Fiscal Code, paragraph 6.
A tax invoice is issued only for payments made by card, bank transfer and PayPal.

2.2. The beneficiary agrees to enter complete, correct and true data in the order forms; failure to comply with this obligation will result in the suspension/cancellation/deletion of the order with no possibility of a refund. The provider cannot in any way be held responsible for any inconvenience caused by the beneficiary providing incomplete, incorrect or untrue data.

Art. 3. Terms of service provision

3.1. Terms for the provision of hosting and domain registration services

3.1.1. By registering a domain, the beneficiary agrees to comply with the conditions imposed by each registry (the company that has the logistics, the necessary infrastructure and is licensed to register domain names).

3.1.2. Hosting and domain registration service prices are displayed in euros, and payment will be made in RON, at the BNR exchange rate on the day the order is placed/the proforma invoice is issued, plus 2%.

3.1.3. The beneficiary must verify the rates stated in the proforma invoice using the BNR exchange rate on the day the order is placed/the proforma invoice is issued.

3.1.4. Payment methods are available on the page: www.chlink.ro/modalitati-de-plata.

3.1.5. For payments made by bank transfer that do not exceed 50 RON, a fee of 4 RON will be charged.

3.1.6. In case of non-payment, we reserve the right to suspend/cancel/delete the beneficiary's order. Suspension is carried out automatically or through human intervention, if payment is not confirmed by the due date stated on the proforma invoice or in the payment notifications. Payment notifications are sent by email or SMS. Payment confirmations are sent by email to: office@chlink.ro.

3.1.7. The contracted service(s) are activated within a maximum of 72 hours after payment confirmation.

3.1.8. The beneficiary agrees not to use any of the following on SC HOSTIFY24 SRL's servers:

Nudity, pornography, any image or text with sexual or obscene content;
Infringement of copyright or any other right of any third party;
Threats, abuse, harassment, insults, defamatory statements;
Illegal activities such as: phishing, spoofing, proxying, hacking, sniffing, identity theft, spreading computer viruses, keyloggers, trojans, warez (mp3, avi, music, movies, programs/software without holding copyright and/or distribution rights), etc.;
Any image or text meant to incite hatred;
Collecting personal information for use for illegal purposes;
Websites with MLM (multi-level marketing) systems;
Pyramid schemes;
Topsite or ranking systems;
IRC (mIRC, mIRC bots, etc.), anonymizers, chat rooms not using the standard scripts from the control panel;
Storing files (e.g.: movies, mp3 files, archives, personal photos, backup files, executable files (.exe, .bat, .dll) or other files unrelated to the beneficiary's site or not used within the site, etc.);
Free email hosting, torrents, torrent trackers, free download and/or free upload services, peer-to-peer hubs (DC++, etc.);
audio/video streaming and/or any kind of real-time streaming such as online radio or TV, video chat, any kind of online games, game servers, connections to game servers, collecting statistics from game servers;
Any content considered harmful by chlink.ro;

Otherwise, the hosting service will be suspended or deleted without prior notice and without a refund.

3.1.9. All forums, blogs, guestbooks and/or other systems with user registration that allow posting content online must have bot- and spammer-registration prevention systems (Captcha code - verification image) on the user registration page.

Sending unsolicited commercial messages to promote any site, service or product, using chlink.ro's servers, will result in the suspension or cancellation of the beneficiary's hosting account, with no refund of the amount paid for hosting. Email lists may be operated provided that people sign up to receive messages through "opt-in" methods and every message publishes the procedure for unsubscribing from the list. Any complaint received in this regard will be investigated and appropriate measures will be taken.

3.1.11. The provider's rights and obligations:

Ensures the contracted service(s) run under optimal conditions for the beneficiary;
Fixes problems reported by the beneficiary through the ticketing system that prevent the normal functioning of the contracted service(s), only when they fall under the provider's responsibility (technical issues, incorrect configurations made by the provider, aspects inconsistent with what is presented in this contract);
Will not intervene in configurations made by the beneficiary without their consent;
May refuse certain clients on grounds of ineligibility or any other reason that would harm the provider's image;
Will store backup files of web hosting accounts to avoid any inconvenience caused by accidental data loss or malfunctions. Backup files will be made available to the beneficiary upon request, following or in order to restore the website in case of data loss. Backups are kept for a maximum of 5 days;
Is not responsible for malfunctions of applications the beneficiary attempts to install;
Has no obligation to provide DDoS (Distributed Denial of Service) protection for all types of attacks.

3.1.12. The beneficiary's rights and obligations:

Has the right to report any irregularities or errors that prevent the proper functioning of the service(s);
Cannot transfer the contracted service(s) to a third party, under any circumstances.
Will behave appropriately in their relationship with chlink.ro staff and will not request technical support when not warranted;
will not repeatedly request the resolution of non-existent problems or problems that do not depend on chlink.ro; otherwise, the hosting account may be suspended without prior notice.
Will not use server resources excessively. If the beneficiary's hosting account uses far too many resources (memory, CPU, etc.), chlink.ro may take corrective measures by terminating processes, deactivating and/or suspending the hosting account, etc., to maintain stability and the server's general proper functioning;
If accounts are automatically suspended by control and monitoring scripts/programs installed on the server, with no human intervention, when the resource limit is reached, the beneficiary may request a package upgrade or an increase in their allocated resources to avoid permanent suspension of the web hosting account;
are required to monitor the content posted by users so that this content does not violate any law or the provisions of this contract.

3.1.13. The refund policy is available on the page: https://chlink.ro/retur.

Art. 4. Contractual liability

4.1. SC HOSTIFY 24 SRL cannot be held responsible for damages caused by the temporary unavailability of servers, whatever the reason causing it. This provision also includes damages resulting from data corruption or loss.

4.2. The beneficiary agrees to hold harmless and consider the provider, SC HOSTIFY24 SRL, not liable regarding any claims or damages, including but not limited to damages caused to third parties, resulting from the use of the services that caused damage to the beneficiary.

Art. 5. Communications / Notifications

5.1. For the purposes of this contract, any notification/communication between the parties will be considered validly fulfilled if sent to the other party at the address mentioned in this contract, in writing, by postal service or by registered letter with confirmation of receipt.

5.2. Technical support will only be provided through the ticketing system available on the website www.chlink.ro.

5.3. Verbal communications/notifications are not taken into account by either party unless recorded through one of the methods stated above.

5.4. The beneficiary is responsible for updating their contact information in the client control panel whenever needed.

Art. 6. Confidentiality

6.1. Each party undertakes to the other to treat as confidential: the clauses of this contract, data relating to the fulfilment of the provisions of this contract, or any other information related to the contract's provisions.

6.2. In case of breach of confidentiality obligations, the party at fault will be required to pay damages equal to the loss caused to the other party.

6.3. The parties will ensure that employees and/or third parties engaged for contractual purposes are fully informed of the obligations stated in this contract.

6.4. If confidential information held by one party is communicated or transmitted to the other party, regardless of manner or purpose, the latter undertakes to:

adopt all measures necessary to ensure the safe archiving and use of the confidential information; these measures will be identical to those adopted to protect its own confidential information;
not use the confidential information for any purpose other than the one for which it was communicated;
not retain the confidential information longer than necessary to fulfil its assumed obligations, and to return it to the source, together with any copies, immediately after completing the assigned obligations or tasks, or, with the consent of the source party, to destroy it;
cooperate in every respect with supervision by or on behalf of the source party of the confidential information, to ensure it is properly stored and used.

6.5. You can read more information about account confidentiality here: Privacy Policy

Art. 7. Force majeure

7.1. Force majeure means any event beyond the control of the parties, unforeseeable and impossible to overcome, occurring after this contract enters into force, which prevents the debtor from fulfilling, in whole or in part, an obligation assumed under the contract.

7.2. The party invoking a force majeure event will notify the other party of its occurrence within 48 (forty-eight) hours of the event, and within 10 (ten) days will submit proof of the force majeure event, issued by the Romanian Chamber of Commerce and Industry.

Art. 8. Disputes

8.1. Disputes arising from or in connection with this contract, including those regarding its validity, interpretation, performance or termination, will be settled amicably.

8.2. If the parties fail to reach an amicable agreement, disputes will be submitted for resolution to the competent courts.

Art. 9. Fraud

9.1. The beneficiary agrees to provide true and correct billing details for the provision of the ordered services; otherwise, the provider may cancel the order and refund the amount, or suspend it until the data is validated.

9.2. Access accounts to the chlink.ro client portal are not transferable. Selling/trading or disseminating in good faith the access data associated with the account constitutes fraud.

9.3. The provider may suspend the services associated with an order if there are suspicions regarding the validity of the beneficiary's billing details, until valid proof is presented, such as a utility bill or another means.

Art. 10. Guarantee — 15-day money back

Every hosting customer of HOSTIFY24 SRL benefits from a 15-day guarantee. If within this period you are not completely satisfied with the quality of the hosting service, you can request and receive a refund of the amount paid in advance.

The following services are not included in the 15-day Guarantee: domain name registration fees (national and/or international), fees paid for dedicated servers, VPS, and any other fees paid for optional/special services other than those in the standard offer.

If the account cancellation is due to the client's breach of these terms and conditions, no refund will be issued.

The 15-day payment refund guarantee, from the date the order was placed, does not apply and will not be issued if at least 50% of the data transfer allocated to the hosting account that is the subject of the refund request has been used.

Art. 11 — Final provisions

11.1. By agreeing to this distance contract, the beneficiary guarantees that:

They are a natural person over 14 years of age
They are a legal person, or are constituted in any other form of organization with legal personality operating under applicable laws and standards, taking responsibility for any erroneous or incomplete information provided. By agreeing, the beneficiary undertakes to inform the provider of any changes to the identification data presented in the contract.
They will comply with this contract

11.2. chlink.ro will not be responsible for the beneficiary's promotional methods, the content on their site, print graphics, etc. Responsibility for this information belongs exclusively to the beneficiary. If services are terminated as a result of the beneficiary's breach of contract, chlink.ro is not responsible for compensating them for the payments made.

11.3. The provisions of this contract are governed by Romanian law, and the parties irrevocably undertake to recognize its exclusive jurisdiction in case of dispute. Any disagreements arising from the performance of this contract will be settled amicably. If no solution is reached this way, the parties will address the competent Romanian courts, with proper subject-matter and territorial jurisdiction.

11.4. Beneficiaries of the services provided by chlink.ro should keep in mind that breaching these provisions may result in criminal or civil liability before the law.

11.5. The provider has the right to add, cancel or modify the terms and conditions contained in this document, as well as the technical characteristics and prices of the services offered; however, this does not constitute valid grounds for the beneficiary to terminate the business relationship, nor to refuse payment for the services provided by chlink.ro.

11.6. This contract may be amended without prior notice. Continued use of the services implies the beneficiary's agreement with the changes made.